Atrium Health Floyd

Information Technology Analyst • December 2020 - Present

Assisted customers with various types of technical issues via email, live chat, and telephone

Contributed to the successful acquisition of Floyd medical center to become the largest healthcare provider in the Southeast

Managed user Azure Active Directory Accounts

Managed user MFA in Azure

Managed groups in Azure

Proficiency in a Citrix environment

Assisted troubleshooting phones via CUCM and CISCO Unity Connection Administration

Received RightFax Administration training for managing, implementing, and maintaining RightFax services

Floyd Medical Center

Information Technology Intern• July 2019 - December 2020

Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions

Created and managed bulk users in On-premises and Azure Active Directory

Configured network ports on access layer switches for VOIP and Data access

System documentation in Cherwell Service Management

Assisted technicians provide tier 2 technical support to end users

• CISCO Network Specialist
• Microsoft Network Admin
• Azure Administration
• Azure Networking
• Cloud Computing
• Python
• HTML5 and CSS
• PC Repair and Network Technician
• Network Troubleshooting
• Azure CLI and Powershell
• End-user support
• Critical Thinking